Svenska
Varukorg
Din varukorg är tom, men det behöver den inte vara.
Din varukorg är tom, men det behöver den inte vara.
1. About Rotsevni AB (Trackvent.com)
The company is based in Solna, Sweden. The company's mailing address is Råsta Strandväg 13C, 169 79 Solna.
If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
Rotsevni AB (the company) is registered under company number 559306-2275.
2. Orders
Once your order is completed, a confirmation will be sent to your email address. The confirmation includes all relevant details about the products, price, billing, and delivery address.
If there is any error in the order confirmation, contact us immediately at [email protected].
You must be 18 years or older to purchase over-the-counter medicines.
When collecting your delivery from a pickup point or receiving it through other delivery methods, identification will be required to confirm that the customer is 18 years or older. If you are under 18 and have ordered regulated medicinal products, your order will not be handed out and will be canceled.
3. Delivery
Our standard delivery time is 0–3 business days. Please note that orders placed on weekends will be processed no earlier than the following Monday.
If there is a delay in delivery (without prior notice of extended delivery time), please contact us at [email protected].
Available delivery method: Pickup from your selected agent. For medicinal products, ID verification is required to ensure the customer is 18 years or older.
4. Prices
All prices in the store are listed in SEK. General goods include 25% VAT. Food items include 12% VAT.
We reserve the right to adjust prices due to supplier price changes, printing errors in price lists, or incorrect pricing due to misinformation.
5. Right of Withdrawal
When purchasing products on our website, you as a customer have a 14-day right of withdrawal, starting from the day you receive your order.
5.1 To exercise your right of withdrawal:
You must notify us of your decision to withdraw. Send an email to [email protected] with your name, address, email address, order number, and clearly specify which items you wish to return.
You should return the items promptly and no later than 14 days from the notice of withdrawal.
You are responsible for return shipping, delivery, and the condition of the product. Therefore, the items should be well packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to any diminished value of the product if it has been used or damaged.
5.2 The right of withdrawal does not apply to:
Products sealed for health or hygiene reasons, where the seal has been broken.
Products such as sealed audio or video recordings, where the seal has been broken.
Custom-made products specifically tailored to your requirements or that are clearly personalized.
Services that have been fully performed, where you have expressly agreed to forgo the right of withdrawal.
Perishable goods such as food items.
Single issues of newspapers or magazines.
Over-the-counter medicines (as regulated by applicable law).
Syringes/needles.
For more about the statutory right of withdrawal, see applicable consumer protection laws.
6. Complaints and Claims
We inspect all products before shipping. If a product is damaged or incorrectly delivered, we will, in accordance with applicable consumer protection laws, correct the issue free of charge.
You must always contact us for approval before returning a defective item.
Complaints must be sent immediately after the defect is discovered.
6.1 How to file a complaint
Any faults or defects should be reported to [email protected], including your name, address, email address, order number, and a description of the issue.
If we are unable to correct the fault or deliver a replacement product, we will refund you in accordance with consumer protection regulations.
We cover the return shipping cost for approved claims.
We reserve the right to deny a claim if the product is deemed not faulty under consumer law. In disputes, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN), see arn.se.
7. Limitation of Liability
We are not responsible for indirect damages that may arise from the product.
We accept no responsibility for delays/errors due to circumstances beyond our control (Force Majeure), such as labor conflicts, fires, wars, government decisions, or delivery issues from suppliers.
We also take no responsibility for product changes or characteristics altered by the manufacturer or other factors beyond our control.
8. Product Information
We reserve the right for any printing errors on this website and for product sell-outs.
We do not guarantee that product images reflect the exact appearance, as color differences may occur depending on screen settings, photo quality, and resolution.
We always aim to present our products as accurately as possible.
9. Cookie Information
According to the Electronic Communications Act, all visitors to a website must be informed that cookies are used. Cookies can be used to track a user’s browsing. A cookie is a small text file that the website you visit asks to store on your computer to enable access to various features.
You can set your browser to automatically reject cookies. More information is available on the website of the Swedish Post and Telecom Authority.
10. Personal Data
By shopping with Rotsevni AB (Trackvent.com), you accept our privacy policy and our processing of your personal data.
We care about your privacy and collect only the data necessary to process your order. We never sell or share your data with third parties without legal grounds.
Rotsevni AB (Trackvent.com) is responsible for the processing of personal data you provide as a customer.
Your data is used to handle your order and, if you subscribe to newsletters or offers, to personalize marketing.
10.1 What is personal data?
Personal data is any information that can be directly or indirectly linked to a natural person.
10.2 What data do we store?
To manage your order and handle customer service inquiries, we store your name, address, phone number, email, IP address, and purchase history.
Your data is stored as long as we have legal grounds, such as fulfilling our agreement or meeting legal obligations (e.g., accounting laws).
10.3 Legal Basis
When you make a purchase, your personal data is processed to fulfill the agreement.
Marketing is only sent with your consent.
10.4 Who do we share data with and why?
10.4.1 Payment Providers
During a purchase, data is shared with the payment provider. This includes name, address, email, and phone number. If paying by invoice, your personal ID number is also stored.
We use Klarna, Swish, and Nets as payment providers.
10.4.2 Shipping Providers
To deliver your order, we share your name, address, and contact details with the shipping company.
If no shipping option is available, we offer store pickup or home delivery by our own staff.
10.5 Right of Access
You have the right to request an extract of all data we have about you, delivered electronically.
10.6 Right to Rectification
You can ask us to update incorrect or incomplete information.
10.7 Right to Erasure ("Right to be Forgotten")
You can request deletion of your data at any time. Some exceptions apply, such as compliance with legal obligations (e.g., accounting rules).
10.8 Data Controller
Rotsevni AB (Receptfria.se) is responsible for storing and processing data and ensuring compliance with applicable regulations.
10.9 How we protect your data
We use industry-standard methods like SSL/TLS and one-way hash algorithms to securely process and store sensitive information like passwords and personal data.
11. Changes to Terms and Conditions
We reserve the right to change these terms at any time. Any updates will be posted on the website.
By placing an order or visiting the site, you accept the current terms.
12. Disputes and Governing Law
If a dispute cannot be resolved with our customer service, you may contact the National Board for Consumer Disputes (ARN), see arn.se.
For EU residents outside Sweden, complaints can be submitted via the EU Commission's ODR platform: http://ec.europa.eu/consumers/odr.
In the event of a dispute, we follow decisions by ARN or equivalent dispute resolution bodies.
Any interpretation or application of these terms shall be governed by Swedish law.